Replacement for incorrect or damaged goods
If we have dispatched an incorrect product (our mistake) in your order or if the product you have received is damaged upon arrival within 7 days of receipt, please email us a picture of the product you received to email@example.com
To obtain a replacement product please send your item with a completed Product Return Form included to the following address:
Sven-Kovacs- Straße 7,
Once the returned product is received by us we will dispatch a replacement product to you.
Change of Mind
We will only accept returns within 7 days of delivery. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To process your return, we require a 'product return form' to be fully completed and sent with the item that you are returning. This form may be found below. Please do not send your purchase back to the manufacturer.
If you have ordered the wrong product by mistake, or you wish to exchange the product for a different size or colour, you must order the correct item through our website and pay for same in full and return the product you wish to exchange with the Product Return Form filled out. The product to be exchanged must be unused and in all of its original packaging. If we accept the return, we will refund your original purchase (less the shipping cost).
Download Return Form
If you are returning products, you must fill out the ‘Product Return Form’ which is on our website and place it with the product you wish to return.
To return your product, you should mail your product to:
Sven-Kovacs- Straße 7,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Any returned goods that we receive which are outside this Returns Policy will be defined as ‘In Dispute’. Such ‘In Dispute’ items will not be refunded or exchanged. A reason for this decision will be provided.
Please note: We do not offer refunds after a product/s has been used. We cannot offer a refund on Naturigin Hair Colour that has been applied and the resulting colour is not as desired - as we have no control over how it has been applied and therefore the final result.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.